Classification of Hotel Star
We take an objective approach in rating hotels. For any particular hotel, we consider a wide array of factors, including ratings from independent ratings systems, media recognition, and post-trip surveys of our customers. All these points of data (at least three and as many as 12 for each hotel) are plugged into a weighted formula, which calculates our star rating. These calculated ratings are then reviewed to help ensure they reflect any current developments or changes occurring since the compilation of the rating.
In cases where the available data is insufficient to meet our standards, we make an effort to perform additional research, including further review of media and additional visits to the property. We may also consult members of our editorial team for factual information regarding a hotel.
Because we take great pride in the objective nature of our ratings system, we neither take business considerations into account when computing any given rating, nor do we use ratings as a negotiating strategy with suppliers.
HOTEL CLASS
A hotel's star rating is an indicator of the general quality of a particular hotel, and is wholly dependent on the data available to us. The descriptions below indicate what you should be able to expect from a hotel in each of the star classes. These descriptions provide general data, based on the many sources of information that go into our star rating. Circumstances such as ongoing renovations, overbooking, and specific guest needs can affect the quality of your stay. (Be sure to let the hotel know any special requests or requirements you have at check-in.) Star ratings do not necessarily reflect all the amenities or services that might be available at a hotel, and some amenities and features may not be available in every room or at every property with a particular star rating. The features and amenities described here are often not available at holiday rentals, apartments, inns, bed-and-breakfasts, and other speciality hotels.
Economy:
A one-star establishment is expected to offer clean, no-frills accommodation with minimal on-site facilities for the budget traveller for whom cost is the primary concern. Guestrooms generally are small, functionally decorated, and may not have a private bathroom, in-room telephone, or amenities. On-site dining is usually not available. Public access and guest reception may not be available at all hours.
Value:
These limited-service establishments are expected to offer clean, basic accommodation. These properties may offer some business services but generally lack meeting rooms, baggage assistance, and full fitness and recreation facilities. On-site dining is usually limited to coffee or Continental breakfast service. Guestrooms generally offer private bathroom, telephone, TV, and limited amenities.
Quality:
Three-star establishments place a greater emphasis on style, comfort, and personalised service. They generally feature on-site dining room service, a pool and/or fitness centre, a gift shop, and may provide baggage assistance. Conference rooms for meetings and extended services for business travellers are usually offered. Guestrooms offer more extensive amenities and more careful attention to decor and comfort.
Superior:
These upscale establishments usually offer a fine-dining restaurant, lounge, and room service with extended hours. Service features usually include baggage assistance, concierge service, and valet parking. A conference centre with up-to-date technology and full business services are usually offered. Public spaces and guestrooms are thoughtfully designed and constructed with high-quality materials. Guestrooms generally offer stylish furnishings, high-quality bedding and bath products, and a wide array of amenities.
Exceptional:
The finest hotels in the world. A five-star hotel is characterised by luxury appointments, superlative service, and the highest standards of comfort. Five-star hotels offer originality in architecture and interior design, high-grade materials in construction and décor, and such special touches as fresh flowers and plants in abundance. These properties also maintain a high staff-to-guest ratio, gourmet dining, and 24-hour room service.
Guestrooms offer ample space, the finest furnishings and decor, premium bedding, and luxury bath products. Room amenities generally include high-speed Internet access and CD and/or DVD players. Five-star resorts may offer additional recreation facilities such as tennis courts and golf-course access. On-site spa services, a top-notch fitness centre, and a pool are generally available, as well.
Not rated:
These hotels have not yet been rated.
Half-star ratings
We have adopted the half-star as a unit of measurement in our five-star scale. The great variety of property types, the wide array of amenities, and the range of property-class characteristics around the world require a classification system of greater precision, which the half-star provides.
In cases where the available data is insufficient to meet our standards, we make an effort to perform additional research, including further review of media and additional visits to the property. We may also consult members of our editorial team for factual information regarding a hotel.
Because we take great pride in the objective nature of our ratings system, we neither take business considerations into account when computing any given rating, nor do we use ratings as a negotiating strategy with suppliers.
HOTEL CLASS
A hotel's star rating is an indicator of the general quality of a particular hotel, and is wholly dependent on the data available to us. The descriptions below indicate what you should be able to expect from a hotel in each of the star classes. These descriptions provide general data, based on the many sources of information that go into our star rating. Circumstances such as ongoing renovations, overbooking, and specific guest needs can affect the quality of your stay. (Be sure to let the hotel know any special requests or requirements you have at check-in.) Star ratings do not necessarily reflect all the amenities or services that might be available at a hotel, and some amenities and features may not be available in every room or at every property with a particular star rating. The features and amenities described here are often not available at holiday rentals, apartments, inns, bed-and-breakfasts, and other speciality hotels.
Economy:
A one-star establishment is expected to offer clean, no-frills accommodation with minimal on-site facilities for the budget traveller for whom cost is the primary concern. Guestrooms generally are small, functionally decorated, and may not have a private bathroom, in-room telephone, or amenities. On-site dining is usually not available. Public access and guest reception may not be available at all hours.
Value:
These limited-service establishments are expected to offer clean, basic accommodation. These properties may offer some business services but generally lack meeting rooms, baggage assistance, and full fitness and recreation facilities. On-site dining is usually limited to coffee or Continental breakfast service. Guestrooms generally offer private bathroom, telephone, TV, and limited amenities.
Quality:
Three-star establishments place a greater emphasis on style, comfort, and personalised service. They generally feature on-site dining room service, a pool and/or fitness centre, a gift shop, and may provide baggage assistance. Conference rooms for meetings and extended services for business travellers are usually offered. Guestrooms offer more extensive amenities and more careful attention to decor and comfort.
Superior:
These upscale establishments usually offer a fine-dining restaurant, lounge, and room service with extended hours. Service features usually include baggage assistance, concierge service, and valet parking. A conference centre with up-to-date technology and full business services are usually offered. Public spaces and guestrooms are thoughtfully designed and constructed with high-quality materials. Guestrooms generally offer stylish furnishings, high-quality bedding and bath products, and a wide array of amenities.
Exceptional:
The finest hotels in the world. A five-star hotel is characterised by luxury appointments, superlative service, and the highest standards of comfort. Five-star hotels offer originality in architecture and interior design, high-grade materials in construction and décor, and such special touches as fresh flowers and plants in abundance. These properties also maintain a high staff-to-guest ratio, gourmet dining, and 24-hour room service.
Guestrooms offer ample space, the finest furnishings and decor, premium bedding, and luxury bath products. Room amenities generally include high-speed Internet access and CD and/or DVD players. Five-star resorts may offer additional recreation facilities such as tennis courts and golf-course access. On-site spa services, a top-notch fitness centre, and a pool are generally available, as well.
Not rated:
These hotels have not yet been rated.
Half-star ratings
We have adopted the half-star as a unit of measurement in our five-star scale. The great variety of property types, the wide array of amenities, and the range of property-class characteristics around the world require a classification system of greater precision, which the half-star provides.
This overview outlines what guests can generally expect from motels, hotels, and resorts displaying a Star Rating assigned by us. However, these features and amenities may not be available at condominiums, apartment-style facilities, bed-and-breakfasts, and other specialty properties. Items listed may not all be offered at every property in a specific rating classification. Some criteria may vary from country to country. Our hotel star rating classifications are not a representation or promise of any particular feature or amenity.
National Ratings
National Ratings awarded by the regional rating authorities appear for hotels in Europe and parts of Asia. When the national rating does not correspond to our display of 1.0 to 5.0-stars, additional information regarding the rating is listed in an advisory box, located in the Hotel Details section.
These basic motels, hostels, and dormitories offer no-frills accommodations with minimal on-site facilities. Public access and guest reception may not operate 24 hours. Daily housekeeping service may not be offered. Guestrooms are small and functional, but may not have private bathrooms, TVs, or in-room telephones.
Hostels and dormitories in this classification customarily offer additional amenities such as billiard games, Internet stations, and conversational seating areas. Basic motels may offer 24-hour reception, daily housekeeping service and private bathrooms.
These budget properties offer clean accommodations. Most offer 24-hour reception, daily housekeeping service, TVs, telephones, clothes racks or small closets, and private bathrooms—possibly with showers only. On-site dining is usually limited to a Continental breakfast.
This classification contains limited-service properties (often all-suite economy properties in North America) offering upgraded quality and expanded comfort, without the amenities of full-service hotels such as a restaurant or bell staff. An expanded Continental breakfast, including hot items, is often served in a breakfast room. In Asia, multiple on-site dining options may be offered, and at times in the Americas and Europe basic full-service properties will appear.
Properties in this classification place a greater emphasis on comfort and service, with many offering an on-site restaurant and bar. Baggage assistance is often available. Guestrooms typically feature more space, comfortable seating, and better quality bedding. Bathrooms are often larger, with shower/tub combinations and expanded counter space.
Many of these hotels feature multiple restaurants, uniformed bell staff, and enhanced lobbies with upscale decor and live plants. Most properties feature upgraded guestroom decor, large desks paired with comfortable workstation chairs, and TVs housed in armoires. Amenities may include larger bathrooms, incandescent lighting, and stone counters. Resorts, and some hotels in Asia, often feature attractive pool areas and small spa facilities or massage treatment rooms.
Lobbies typically offer upscale decor and multiple conversational areas. Services often include a dedicated concierge, valet parking, turndown service by request, and 24-hour room service. Guestrooms usually feature superior amenities such as large beds, additional seating, minibars, laptop-compatible safes, pillowtop mattresses, bathrobes, and upscale bath products. Decorative features such as crown molding, bathroom artwork, and granite or marble accents may appear. Resorts, and some hotels in Asia, customarily feature full-service spas, tennis courts, golf access, child-care services, and upgraded pools with poolside food servers.
Fresh flowers, original art, and luxurious furnishings often adorn the lobbies. Amenities customarily include fine-dining restaurants (occasionally award-winning), 24-hour room service with hot food items, and automatic turndown service. Personalized service aims to anticipate guest needs. Guestrooms typically feature premium hardwood furniture, luxurious bedding with triple sheeting, and large bathrooms with separate bathtubs and showers, and materials such as granite or marble.
Amenities typically include gourmet dining, luxury spas, and full-service health clubs with lavish locker rooms. Staff members are generally polished, anticipate guest needs, and consistently address guests by name. Features may include upgraded check-in, a welcome amenity, and butler service on all or select floors. Guestroom decor is often elegant and may include coordinated fabrics on drapes, chairs, headboards, and duvets. Electronic features sometimes include bedside controls for drapes, lighting, and surround-sound. Oversized bathrooms are often clad in marble, with premium, custom-built features, dual-sink vanities, enclosed toilets, premium spa-brand toiletries, and fresh flowers or live plants. Five-star resorts typically offer signature golf courses, tennis centers with choice of playing surfaces, health clubs with personal trainers, luxurious spas, cultural activities, and children's day camps. In Asia, both hotels and resorts often feature some of these amenities.
These guidelines are subject to change.
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